Refund policy

Return & Refund Policy

Returns depend on the specific product purchased.

Because My Store works with multiple fulfillment partners, return eligibility, return windows, and return locations can vary by product.

The return terms that apply to your purchase will be identified on the individual product page. Please review the return information shown on the product page before placing your order.

All returns require authorization from My Store before merchandise is shipped back.

Apparel & Fashion Items

Most clothing, fashion, and apparel products in our store are fulfilled through apparel suppliers with shorter return periods.

For products identified on the product page as:

“Apparel & Fashion Return Terms”

you must contact us within 3 days of delivery to request a return, exchange, or report a damaged, defective, incorrect, or missing item.

For damaged, defective, incorrect, or missing merchandise, please provide:

Your order number
A description of the problem
Clear photographs or video showing the issue
Photographs of packaging when relevant

Approved defective or fulfillment-error claims may qualify for a refund, replacement, exchange, or reshipment.

For non-defective apparel returns:

The request must be made within 3 days of delivery.
The item must be unworn, unwashed, unused, and undamaged.
Original tags and packaging must remain attached when applicable.
The customer is responsible for return shipping costs.
Additional shipping charges associated with an exchange may apply.

Products With Different Return Terms

Some non-apparel products are fulfilled by suppliers that provide different return periods or procedures.

If a product page displays a different return window, the return terms stated on that product page apply to that product.

For example, certain products may permit an approved return request within as many as 30 days after delivery, while other products may have shorter periods or may only qualify for refunds or replacement when damaged, defective, incorrect, missing, or significantly delayed.

We will clearly identify the applicable return terms on the product page whenever those terms differ from our Apparel & Fashion Return Terms.

Important Return Address Information

Do not return merchandise to the sender address printed on your package.

Products may be shipped from different fulfillment facilities, and the correct return location depends on the specific item and supplier.

Returns sent without authorization or to an incorrect address may not be eligible for a refund.

Non-Returnable Items

Depending on the product and fulfillment partner, we may be unable to accept:

Worn or used merchandise
Washed or altered clothing
Items with removed tags
Items without original packaging when required
Personalized or custom products
Gift cards
Final-sale merchandise
Products specifically identified as non-returnable on their product page

Order Cancellations

Cancellation availability depends on the fulfillment status of the product.

Please contact us immediately if you wish to cancel an order.

Once an item has entered fulfillment or has shipped, cancellation may no longer be possible.

Refunds

Once an approved claim or return has been reviewed, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Processing time can vary according to the product and fulfillment partner. Please allow approximately 7–10 business days after refund approval, plus any additional processing time required by your bank or card issuer.

Shipping costs are generally non-refundable unless the refund results from a damaged, defective, incorrect, missing, or otherwise qualifying order.