Shipping policy

MAKS Shipping Policy

MAKS works with multiple fulfillment partners and suppliers. Because products may ship from different warehouses, processing times, shipping methods, delivery times, and package origins may vary depending on the product purchased.

The shipping information shown on the individual product page and at checkout should be reviewed before placing an order.

Order Processing

Orders are generally processed within 2–5 business days before shipment.

Some products may be processed sooner, while certain items may require additional processing time because of supplier availability, holidays, high order volume, or other fulfillment circumstances.

Business days do not include weekends or major holidays.

Estimated Delivery Times

Delivery time depends on the specific product, fulfillment location, destination, and shipping carrier.

Most orders are expected to arrive approximately:

7–20 business days after shipment

Some products may arrive sooner, while international or supplier-direct shipments may require additional time.

Delivery dates are estimates and are not guaranteed.

Supplier-Dependent Shipping

Many of our apparel and fashion products are fulfilled through Dear-Lover Dropshipping.

Other products may be fulfilled by different suppliers as our product catalog expands.

Because each supplier may use different fulfillment centers and shipping carriers:

Shipping times may vary by product.
Different products from the same order may arrive separately.
Packages may originate from different warehouses.
Tracking numbers may be issued separately.
One order may contain more than one shipment.

Customers will not be charged additional shipping simply because an order is divided into multiple packages unless an additional charge was clearly disclosed before checkout.

Tracking Information

When tracking information is available, it will be sent to the email address or contact information provided at checkout.

Tracking information may take several business days to begin showing movement after a shipping label is created.

If an order contains products from multiple suppliers, you may receive more than one tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us as soon as possible.

We will attempt to correct the address before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has shipped.

MAKS is not responsible for packages delivered incorrectly because of an inaccurate or incomplete address provided by the customer.

Delayed Shipments

Shipping delays can occasionally occur because of circumstances outside our control, including:

Carrier delays
Severe weather
Holidays
Customs processing
Transportation disruptions
Supplier processing delays
High shipping volume

If your package appears significantly delayed, please contact us so we can review the tracking information and supplier status.

Lost Packages

If tracking indicates that a package may be lost in transit, contact us with your order number.

We will review the shipment with the applicable supplier and carrier.

Depending on the circumstances and supplier policy, an approved claim may result in a replacement, reshipment, refund, or other appropriate resolution.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Check around the delivery location.
Check with household members or neighbors.
Verify the shipping address on your order.
Contact the shipping carrier when appropriate.

If the package still cannot be located, contact us and we will help review the available shipment information.

International Shipping

Some products may ship from international fulfillment facilities.

When international shipping is available, delivery times may be longer because of customs processing or international transportation.

Customers may be responsible for customs duties, import taxes, brokerage charges, or other government-imposed fees unless those charges were already included or otherwise stated at checkout.

Multiple Packages

Products ordered together do not necessarily arrive together.

Because our suppliers may fulfill products independently, portions of an order may ship at different times.

Receiving only part of an order does not necessarily mean the remaining products are missing.

Please review all tracking numbers associated with your order.

Order Cancellations

Orders may enter fulfillment quickly.

Once an order has been processed or shipped, we may not be able to cancel it. In that situation, the applicable Return and Refund Policy for the product will apply.